KUVRT help
Answers about KUVRT. Pick a topic.
Something's wrong
What do you see?
KUVRT does not open
- If it says "Open KUVRT in your browser", you are in the browser of another app. Tap "Open in browser".
- If it says "KUVRT is open in another tab", tap "Use it here" or close the other tab.
- If it is locked and you forgot the password, your recovery phrase opens it.
- Otherwise, reload the page. If it says "KUVRT could not start", tap "Report".
Update your browser to use KUVRT
This browser does not let KUVRT save anything
KUVRT cannot open its data on this device
My chats are gone
- Check that you opened KUVRT where you use it: the app on your Home Screen, not Safari, or the same browser and profile as before.
- If another of your devices still has KUVRT, link this one to it. That brings your chats back.
- Without another device, an export and your recovery phrase are the way back.
KUVRT cannot open its data on this device
Messages do not arrive
- A clock on your message: it is still on this device. Check the connection; KUVRT keeps trying.
- One tick, never two: their devices have not fetched it yet. It waits on the server for 45 days.
- "Not delivered": tap the message for the reason and "Try again".
No notifications
- Check that "Show notifications" is on. Open Notifications
- On an iPhone, KUVRT must be on the Home Screen and opened from there.
- Check that Focus or Do Not Disturb is off.
Photos, files or voice messages
- A photo or file that waits for a tap is bigger than the automatic size: tap it to get it.
- "Not on this device": a device that has it has to be online to send it again.
- Recording does not start: allow the microphone for KUVRT in the browser.
A warning I do not understand
- Read what the warning says to do first: most of them say it in one line.
- A key warning in a chat: compare the safety code with them in person.
- A clock warning: set your device clock to automatic.
I lost my phone
- On another of your devices, remove the lost phone. Open Devices
- Without another device, restore from your recovery phrase on a new one. That removes every earlier device.
I forgot my password
- On the lock screen, tap "Unlock with recovery phrase" and type your 24 words.
- Without the recovery phrase, remove this device and link it again from another of your devices.
Get started
Starting, installing, notifications, your name and the browsers KUVRT works in.
Keep your chats safe
Your recovery phrase, where your chats live, devices, exports and leaving KUVRT.
Chat
Adding people, files, voice, replies, search and deleting.
- Add someone
- Open a contact's screen
- Rename a contact
- Block someone
- Send photos, videos and files
- Send a voice message
- Reply to a message
- Ticks and message info
- Disappearing messages
- Unsent text is not kept
- Search your chats
- Enter on a phone and on a computer
- Keys on a computer
- Delete messages or chats
Lock KUVRT
The app lock, a forgotten password and the emergency code.
How KUVRT protects you
Encryption, the warnings, what our server knows and what KUVRT does not do.
Something's wrong
What a message on the screen means, and what to do about it.
- No notifications
- My chats are gone
- "Your KUVRT was deleted"
- "KUVRT cannot open its data on this device"
- My request did not arrive
- A message is not sent
- No connection or a busy server
- "KUVRT is open in another tab"
- "Open KUVRT in your browser"
- "Lockdown Mode blocks KUVRT"
- "This browser does not let KUVRT save anything"
- "KUVRT cannot open its storage"
- "Taking longer than usual"
- A file waits or does not open
- A file is not sent
- The microphone does not work
- This device is out of space
- The clock warning
- "KUVRT is paused"
- Update and restart messages
- KUVRT reports a fault
Write to us
Reach the people who run KUVRT.