Forgot your password
A forgotten password cannot be recovered, not even by us. Your recovery phrase opens KUVRT instead, and nothing on the device is lost.
- On the lock screen, tap "Unlock with recovery phrase".
- Type your 24 words and tap "Unlock with recovery phrase".
- KUVRT says "Unlocked. Set a new password now." and opens the lock settings. Set a new password there.
After 3 wrong tries, each try waits a second, and from the 5th each try waits 30 seconds. After 10, the lock screen offers "Remove this device".
Without your recovery phrase, the way back is to remove this device and set it up again:
- Tap "Remove this device" and confirm with "Remove this device".
- Tap "OK", then "I already use KUVRT".
- Choose "Link with another device" if you have one, or "Restore from recovery phrase".
Linking brings your chats back from your other device. On your only device, the chats on it are gone; your recovery phrase brings back your KUVRT and contacts.
A locked device can only clear itself. Remove it from the list on another device too.
Before you rely on a password, save your recovery phrase or link a second device.
Still stuck?
Email contact@kaiserbyte.com and say which topic you read.